FAQ - Frequently Asked Questions

Where is your data center located?

Our data center is located in Sofia, Bulgaria, a European country located at the crossroads of many Tier 1 Internet backbone networks.

What is the delivery time for my VPS?

Your VPS will be automatically provisioned and delivered in a time frame between 3 minutes and 20 minutes for the Linux VPS and up to 30 minutes for the Windows VPS.

What type of payments do you accept?

We accept Credit Cards, Debit Cards, PayPal, Bitcoin, PaySafeCard, PerfectMoney, Mint PrePaid, MolPoints and Qiwi.

Do you offer the option to pay with a Monthly Payment?

Yes, the Monthly Payment is the default payment period on our website. But if you choose to pay for a longer period of time, we give out great discounts for our loyal customers.

Is there a trial period or free VPS?

We do not offer any trial or free VPS, but we have a 3 days money back guarantee in case you are not satisfied with your VPS.

Are your virtual servers part of a cloud?

Yes, our virtual servers are hosted on our cloud platform.

Can I upgrade my VPS?

Yes, our virtual machines can be upgraded, but please note that they can't be downgraded back. In order for you to upgrade your VPS, just visit the upgrade page in your VPS control panel on our website and select the desired upgrades.

How can I back up my data?

You can purchase a backup service along your VPS and use it to create complete backups of your VPS.

How can I change the OS on the VPS?

Just open a ticket to the technical department with the ID of the VPS and the desired OS. Please note that Windows can not be installed on LXC or KVM virtual servers.

What is the connection speed on my VPS?

Each VPS is featured with a 1Gbps connection speed.

Will I have the option to configure a firewall on my VPS?

Sure. We suggest all our customers to configure IPtables on all virtual servers while also keeping up to date with the latest security patches.

How many IPs do I get?

You will get 1 IPv4 address and a /64 IPv6 subnet for each VPS. You can buy more IPv4 addresses if you wish.

What ports are open?

All the ports on our virtual machines are open.

What type of content can I host on my VPS?

Please read our Terms of Service to check what type of content is not allowed on our virtual servers.

Do you allow SPAM?

No, we do not allow nor condone SPAM. If you have received unsolicited emails from someone on our network, please open an abuse ticket or send an email with all the details at abuse@vps.ag

I have a question that I did not find an answer here. What do I do?

Please contact us on ticket or live-chat to talk directly to one of our operators and they will further assist you with any question you might have.


We are experts in virtualization environments and enterprise system administration. Our main business goal is to provide high quality VPS hosting while continuously improving our services and the customer experience. We do not oversell our nodes, as we believe it is better to provide a higher quality VPS service at affordable rates instead of providing an unreliable and unstable service at low rates that are unsustainable for us. Our nodes are monitored 24/7 and our NOC team reacts instantly to performance degradations or technical problems.